Berry Fox Service Operational Policy

This operational policy (hereinafter referred to as "Policy") contains essential information for users of the Berry Fox service. By taking the time to read this policy, we believe you can enjoy the service to its fullest potential.

Article 1: General Provisions

BERRY IN STORE INC. (hereinafter referred to as "the Company") pledges to make every effort to provide users with a pleasant service environment.

1. The Company reserves the right to add, modify, or delete specific details of the operational policy for effective service management. Any updates to this policy will be announced through public notices.
2. This operational policy includes detailed rules for service operation that are difficult to incorporate into the Terms of Service and is considered part of the Terms. If users suffer damages due to failure to familiarize themselves with this policy, the Company may not be able to provide assistance. Users are strongly advised to review the policy.
3. Matters not explicitly stated in this policy shall be handled in accordance with the Terms of Service, relevant regulations, general societal norms, or equivalent standards shared between the user and the Company.

Article 2: User Rights and Responsibilities

1. The Company strives to provide high-quality services. To maintain service quality, users are expected to comply with the following guidelines:
2. Users must use their personal information to link accounts and access game services. If a user utilizes another person’s information or false information, the Company cannot provide assistance and may exclude the user from various benefits offered by the Company.
3. The Company does not acknowledge the sharing, transferring, or cash trading of items and accounts. Problems arising from such actions (e.g., fraud, account theft) are not protected by the Company.
4. Users may not copy, reproduce, modify, translate, publish, broadcast, or share information obtained through the Company’s services with others.
5. Users must not impersonate Company staff or operational team members, interfere with their work, or obstruct normal operations. Impersonation or obstruction may result in service restrictions in accordance with the policy.
6. If users discover vulnerabilities in the game (e.g., bugs, account theft, illegal programs), they must report these issues via inquiry or the reporting board. Failure to report or the exploitation or sharing of such vulnerabilities will be treated as intentional misconduct and may result in penalties.
7. Users can submit inquiries related to the Berry Fox service through the customer support center.
8. If users feel they have been treated unfairly or encounter issues during service use, they may submit inquiries or correction requests through official channels such as customer support.

Article 3: Account Management

1. Users are fully responsible for their accounts and must ensure their security.
2. If a user shares their personal information or account with others, or transfers/sells their account through abnormal methods, the Company does not acknowledge such actions and cannot provide protection for issues arising from them (e.g., fraud, account theft).
3. Attempting cash or item trading for accounts or items without authorization may result in immediate restrictions on service usage without prior warning. The Company is not obligated to assist with issues resulting from such actions.
4. Users are encouraged to regularly change their account passwords to protect their information from unauthorized activities, such as account theft.
5. Fraud often results from individual negligence, and the Company may not be able to provide support for resulting damages. Users are advised to exercise caution during transactions or item transfers to avoid being victimized by scams such as impersonation or trust exploitation.

Article 4: Nickname Standards

Users are free to create and set nicknames (e.g., character names) in the service. However, nicknames that disrupt others, cause social issues, or may be mistaken for operational staff are subject to changes or service restrictions as per the operational policy. Users should adhere to the following standards:

1. Nicknames that disturb or harass other users.
2. Nicknames containing profanity, slang, advertising, or implicit/explicit inappropriate content.
3. Nicknames that are discriminatory towards race or gender.
4. Nicknames that demean specific individuals, locations, organizations, or religions.
5. Nicknames intended to impersonate individuals related to the Company, the service, or the original content.
6. Nicknames that impersonate or could be mistaken for service operators, such as "Admin" or "GM."
7. Nicknames intended to facilitate or suggest unauthorized cash transactions of items or accounts.
8. Nicknames that glorify antisocial individuals or groups.
9. Nicknames that potentially infringe on third-party trademarks, service rights, or copyrights.
10. Nicknames deemed to promote specific items or websites for advertising purposes, including non-commercial websites.

Article 5: Policy on System Error (Bug) Exploitation and Illegal Program Usage

1. System Error (Bug) Exploitation

Exploiting system errors (bugs) is considered an act that undermines fair competition, depriving other users of the enjoyment and sense of accomplishment within the game.

1. Exploiting or sharing system bugs with other users is strictly prohibited. Users must report any discovered bugs to customer support immediately.
2. If repeated instances of system bug exploitation are identified during data investigations by the management team, the relevant account may be temporarily suspended in accordance with the operational policy.
3. All damages and disadvantages (including account restrictions) resulting from the use of system bugs are the responsibility of the user who engaged in the exploitation.
2. Illegal Programs

Illegal programs refer to unauthorized software, devices, or equipment not provided or approved by the Company, designed to bypass technical safeguards or disrupt the normal operation of the game or service.

1. The Company strictly prohibits the use, creation, or distribution of illegal programs and may take legal action depending on the severity of the issue.
2. If illegal program usage is detected or suspected during game data investigations by the operational team, the relevant account may be temporarily suspended in accordance with the operational policy.
3. Users are fully responsible for any damages or disadvantages caused by the use of unauthorized programs not provided by the Company.
4. Any currency or items obtained abnormally through illegal means will be retrieved without prior notice.

Article 6: Policy on Fraud and Cash Transactions

1. Fraud Policy
1. Fraudulent activities (e.g., deceiving others for unfair in-game advantages) are considered serious violations that can cause significant harm to other users. Such actions will be subject to severe restrictions under the operational policy and may result in legal penalties.
2. The Company strictly enforces penalties for fraudulent actions that harm other users.
2. Cash Transaction Policy
1. All data related to characters, items, and in-game currency are the property of the Company as stated in the Terms of Service. Users have only the right to use these assets within the game, and sales or exchanges must occur exclusively through officially recognized in-game systems.
2. Cash transactions involving unauthorized items, game currency, or other assets generated through system errors, bugs, or illegal programs are prohibited.
3. If objective evidence of cash transactions is found, or if attempts to facilitate cash trading (e.g., through advertisements, chat, or other means) are identified, the account may face restrictions.
4. This policy also applies to exchanges involving characters, items, or game currency with monetary or other tangible value in different games.
5. All liabilities and damages resulting from cash transactions are the sole responsibility of the account holder.

Article 7: Payment Cancellation Policy

1. Users may cancel payments for purchased content within 7 days of purchase if the content has not been used (e.g., not claimed from the in-game mailbox).
2. To cancel a payment, users must contact customer support within the game. Payment cancellations will be processed within 3 business days of the content return date.
3. Payment cancellations may be restricted or unavailable for content that takes effect immediately upon purchase or has been partially used.
4. If a minor makes a payment without the consent of their legal guardian, the payment may be canceled by the minor or their legal guardian.
1. Payment cancellations may be restricted if the payment amount is within the scope of the property allowed by the legal guardian or if the report of a minor’s payment is falsely submitted.
2. Whether the purchaser is a minor is determined based on the device records and the name registered with the payment method. Documentation verifying the minor and legal guardian may be requested if necessary.

Article 8: Game Usage Restriction Policy

1. Game usage restriction criteria are established to protect users from actions that disrupt gameplay or public order while enjoying Berry Fox.
2. If a user violates the usage restriction criteria outlined in the operational policy, their access may be restricted without prior notice.
3. Users who receive usage restrictions may file an objection through the following procedures:
1. Objections can be submitted via the in-game [Customer Support] inquiry feature.
2. Objections must be filed within 7 days of the application of the restriction.
4. Definitions related to the usage restriction criteria are as follows:
1. The duration and methods of restrictions may be adjusted at the discretion of the operations team.
2. Actions not explicitly listed in the criteria may also result in restrictions if deemed appropriate by the operations team’s objective judgment.
3. For users with prior severe restriction records, the highest level of restriction may be re-applied, or the restriction duration may be extended.

Article 9: Recovery Policy

1. Eligibility for Recovery If in-game "currency," "items," or other data are lost or altered due to technical errors, recovery may be performed within the limits of verifiable data.
2. Exclusions from Recovery MThe Company is not responsible for losses arising from user error or other reasons, including but not limited to:
1. Losses due to failure to link accounts with services such as Google or Apple, or loss of sequential codes.
2. Misuse, accidental sale, or transfer of items to another user by the account owner.
3. Losses caused by user-side issues, such as network disconnections, memory shortages, or game crashes.
4. Losses resulting from cash transactions or account trading not recognized by the Company.
5. Cases where account usage is suspended under the Terms of Service or operational policy.
6. Other instances where the Company is not deemed responsible.
3. Recovery Requests
1. Users must submit a recovery request via the in-game customer support system within 7 days of the issue occurring.
2. The request must be initiated directly from the affected account; third-party submissions are not accepted.
3. Recovery cannot be processed if the request does not follow the proper procedures or exceeds the stated time limit.
4. Repeated intentional submission of false recovery requests may result in service restrictions.

Article 10: Complaint Handling and Consultation Policy

1. The customer support center provides 1:1 consultation services for in-game inquiries, reports, and suggestions. The Company will make every effort to respond as promptly as possible.
2. The Company does not intervene in personal disputes between users. However, if such disputes disrupt game order or are deemed severe, the Company may take action, including mediation or usage restrictions, as specified in the operational policy.

Addendum

This operational policy will take effect on January 1, 2025.